Project e-Sampark was initiated to bring together the services of all the departments under one single umbrella and give citizens of Chandigarh a "multi-service" - "single-window" experience apart from eradicating the undue harassment met by the citizens due to lack of transparency.

Project Overview

e-Governance is the most significant aspect of the IT Policy of Chandigarh Administration. The vision of the Administration is to create a knowledge based society, wherein every citizen of Chandigarh shall be able to access the benefits of IT by the year 2005. IT is to be used as a medium for effective interaction between the Administration and the public so that the exchange of information and access to government departments is speedy and easy leading to a better quality of life.

Sampark Centre

Service list

Vision and Objectives

The vision for this project is to create a knowledge-based society through extensive use of I.T. as a medium for effective interaction between the Administration and the public so that exchange of information and access to government departments is speedy and easy, leading to a better quality of life. The objectives of this project are:

• Provide hassle free one-stop solution to the citizen.
• Minimize multiple interaction points for the citizen and hence reducing the wastage of their valuable time.
• Provide better turn around time in receipt, processing and issue of services.
• Transparency in delivery of services.

Project Sampark is a Department of IT (DIT) initiative for the development, integration and maintenance of web-portal for various departments of the Administration for providing 'One-stop-shop' for 16 G2C services through 8 e-Sampark Centre. It not only provides the Online Transaction Processing through its centres and web-enabled portal but also is a major source of information dissemination.

Before this initiative the common man had to make multiple visits for a single transaction apart from standing in long queues and wait for a few days to few weeks for the end result. At times he had to face harassment due to lack of transparency.

After this initiative the Administration was successful in providing a one stop solution at the e-Sampark Centres as various services, which were available earlier at independent islands and sometimes resulted in duplication of work, are being delivered at these centres. The processing time has been minimized as the efficiency of the service delivery system has been optimized by making it I.T. enabled thereby regarding eradicating the long queues and waiting hours for the public.

List of Services:

S.No	Department	S.No.	Services
1	Excise & Taxation	1	Payment of taxes
		2	Deposit of VAT2 Challan {Cash Below 10000/- or Chque/ DD}
		3	Deposit of Form II Challan {Cash Below 10000/- or Chque/ DD}
		4	VAT/CST Collection
		5	Deposit of Monthly VAT Returns VAT-16
		6	Deposit of Monthly CST Returns Form-1 M
		7	Deposit of e-File VAT Receipt quaterly VAT-15
		8	Desposit of e-File CST Receipt quaterly Form-I
		9	E-Filling of VAT/ CST Returns (Online)
		10	Filling/ Converting of VAT 15 quarterly and Transmiting the data electronically.
		11	Filling/ Converting of Form - I quaterly and Transmiting the data electronically.
2	Chandigarh Transport Undertaking	12	Issue of Bus Passes
		13	Student Bus Pass Non AC { Quaterly And Half Yearly Basis}
		14	Student Bus Pass AC { Monthly Basis}
		15	General Bus Pass Non AC {Monthly, Quaterly, Half Yearly and Yearly Basis}
		16	General Bus Pass AC {Monthly, Quaterly, Half Yearly and Yearly Basis}
		17	Govt Employee Bus Pass Non AC {Monthly, Quaterly, Half Yearly and Yearly Basis}
		18	Govt Employee Bus Pass AC {Monthly, Quaterly, Half Yearly and Yearly Basis}
		19	Senior Citizen Bus Pass Non AC {Monthly, Quaterly, Half Yearly and Yearly Basis}
		20	Senior Citizen Bus Pass AC {Monthly, Quaterly, Half Yearly and Yearly Basis}
3	Social Welfare Department	21	Issue of Senior Citizen Card {Above Age 60 }
		22	Issue of Disablity Identity Card
		23	Disbursement of Pension (Old Age, Widow, Disabled & Dependent Children)
4	Engineering Department	24	Payment of Electricity Bills
		25	Deposit of Domestic Electricty Bill {Cash Below 20000/- or Chque/ DD Upto 50000/- And DD/Pay Order Above 50000/-}
		26	Despoit of Commecial Electricty Bill {Cash Below 20000/- or Chque/ DD Upto 50000/- And DD/Pay Order Above 50000/-}
		27	Deposit of Small Power Electricty Bill {Cash Below 20000/- or Chque/ DD Upto 50000/- And DD/Pay Order Above 50000/-}
		28	Deposit of Large Power Electricty Bill {Cash Below 20000/- or Chque/ DD Upto 50000/- And DD/Pay Order Above 50000/-}
		29	Deposit of Street Light Electricty Bill {Cash Below 20000/- or Chque/ DD Upto 50000/- And DD/Pay Order Above 50000/-}
		30	In Case of Part Payement the same must be approved by concern SDO of the Electricty Dept along with Photocopy of the modified Bill
		31	In Case Cheque payment has been bounced then you have been barred to pay the samethru Cheque. In Such Cases Demand Draft will be accepted.
		32	Booking of Tubewell for irrigation of Rural Area
5	Registrar Birth & Deaths	33	Issue of Birth Certificate
		34	Issue of Death Certificate
6	Municipal Corporation	35	Payment of Water & Sewerage Bills
		36	Payment of Water Bills Domectic/ Commecial
		37	Payment of Lawn Water bills
		38	Open Space Booking
		39	Community Centre Hall Booking
		40	Community Centre Room Booking
7	Health Department	41	Doctor's Appointment for Patients of GMSH-16 & GMCH-32
8	Chandigarh Police	42	Tenant Registration
		43	Domestic Servant Registration
		44	Sticker and Postal Challans
9	Treasury	45	Sale of Non-Judicial Stamp Paper
		46	Sale of Revenue Stamps, Court Fees Stamps and Adhesive Stamps
10	Chandigarh Housing Board	47	All Deposits for Dwelling Unit of CHB
11	GOI Services	48	Online Filling of Passport Application Form
		49	Booking of Railway Tickets (IRCTC)
12	Election Department	50	Forwardng of Application for Addition of Name in Electroral Roll.
		51	Forwardng of Application for Modification of Particulars in Electoral Roll
		52	Forwarding of Application for issue of duplicate Voter Card
13	Education Department	53	Online Submission of College Forms
		54	Deposit of College Fees
14	DC Office / SDM Office Services	55	Issuance of Caste Certificate
		56	SC Bonafied Certificate
		57	SC Migration Certificate
		58	BC/OBC Bonafied Certificate
		59	BC/OBC Migration Certificate
		60	Issuance of Dependent Certificate
		61	Issuance of Charatcter Certificate
		62	Issuance of income Sertificate (for Students)
		63	Issuance of residence Certificate
		64	Coutersigning of Documents (Certificate issued by Chandigarh Admn)
		65	Coutersigning of Documents (Certificate issued by other State)
		66	Renewal of Arms Licence
		67	Transfer of Arms Licence of Other State
		68	Firm/ Society Registration
		69	Late entry of Birth
		70	Late Entry of Death
15	B2C Services	71	Telephone Bill Payment
		72	BSNL Landline & WLL
		73	Quadrant - Landline & WLL
		74	Airtel Mobile
		75	Airtel Landline
16	UIDAI	76	Issue of Aadhaar Card
		77	Modification of Aadhaar Card Data
17	Estate Office	78	Deposit of Tenement Rent

Sampark Locations:

S.No	E-Sampark centre	Location
1	e Sampark– 10	Electricity Operation Sub Division No. 2, Sector 10A, Chandigarh
2	e Sampark-15	Electricity Operation Sub Division No. 4, Sector 15C, Chandigarh
3	e Sampark-18	Electricity Operation Sub Division No. 3, Sector 18A, Chandigarh
4	e Sampark-23	Opposite Janj Ghar, Near Gurudwara, Sector 23C, Chandigarh
5	e Sampark-40	Electricity Building, Sector 40D, Chandigarh
6	e Sampark-43	Electricity Operation Sub Division No. 9, Sector 43A, Chandigarh
7	e Sampark-47	66 KV Grid Sub Station, Sector 47C, Chandigarh
8	e Sampark Manimajra	Municipal Corporation Building, 1st Floor, Opposite Civil Hospital, Manimajra, Chandigarh
9	e Sampark Industrial Area	Phase 1, Electricity Operation Sub Div No. 5, Chandigarh
10	e Sampark-17	Sector 17, Chandigarh Treasury
11	e Sampark-12	PGI, Shopping Centre, Sector 12, Chandigarh (Only Two Counters & for limited services)
12	e Sampark-High Court	Punjab & Haryana High Court Premises, Adjacent to State Bank of Patiala ATM.
13	e Sampark-21	Sector 21-B, opposite Motor Market,Chandigarh.
14	e Sampark -7	Sector 7, Near electricity maintenance office.
15	e Sampark Bapu Dham Colony	Bapu Dham Colony
16	e Sampark-32	Sector- 32
17	e Sampark- 17	DC Office Ground floor, Sector-17
18	e Sampark- 35	Main Market, Sector-35
19	e Sampark-37	Inside MC Office, Sector-37
20	e Sampark-38	Main Market, Sector-38
21	e Sampark- 48	Inside Community Centre, Sector-48
22	e Sampark-Dadu Majra Colony	Inside Community centre, Dadu Majra Colony
23	e Sampark-Dhanas	New Dhanas Colney H.No. 42
24	e Sampark-27	Sector 27, Chandigarh
25	e Sampark-22	Sector 27, Chandigarh
26	e Sampark-20	Sector 20, Chandigarh
27	e Sampark-43	Sector 43, Chandigarh
28	e Sampark-Palsora	Palsora
29	e Sampark-Dadu Majra	Dadu Majra, Chandigarh
30	e Sampark-Mauli Jagran	Mauli Jagran, Chandigarh
31	e Sampark-Khuda Alisher	Khuda Alisher, Chandigarh
32	e Sampark-Kaimbwala	Kaimbwala
33	e Sampark-Daria	Daria
34	e Sampark-Makhan Majra	Makhan Majra
35	e Sampark-Raipur Kalan	Raipur Kalan
36	e Sampark-Raipan Khurd	Raipan Khurd
37	e Sampark-Behlana	Behlana
38	e Sampark-Hallo Majra	Hallo Majra
39	e Sampark-Khuda Jassu	Khuda Jassu
40	e Sampark-Dhanas	Dhanas
41	e Sampark-Sarangpur	Sarangpur

Vision & Objectives

One stop solution to citizen for multiple tasks, resulting in eradication of frustration to the common man as he had to deal with many functionaries.

Reduction of wastage of time of a citizen as multiple tasks are being performed at these Centres.

Citizen Centric Centres having state of the art facilities, apart from central location

8 am to 8 pm service on all days except Sundays

Better turn around in receipt, processing and issue of services

Transparency in delivery of services

Easy maintenance of MIS leading to quick reconciliation of Treasury collections.

The project is so designed that any citizen centric service of any criticality can be provided through it. The criteria for making new services available through the eSampark centres is based on the requirement generated by citizens which is available through the feedback received and the citizen satisfaction surveys conducted. Departmental initiative is also taken into account and then an interface for the department is provided to initiate the services. It is given due publicity by way of audio coverage, pamphlets and notices. Department is also given an access to the central database for monitoring the progress and generate various MIS reports. From 11 services of 7 departments the project has graduated to provide 16 services through 3 delivery channels apart from increasing the number of counters from 3 Centres (12 counters) to 8 Centres (32 Counters). It can also be replicated because of the robust nature of technology involved and wide array of services that it can provide.

Why do we use it?

15 G2C and 3 B2C Services are being provided at 8 Centres spread across the City. Construction of 9th Centre is under progress.

Since launch in Sept. 2004, Rs 408 Crores of Government revenue has been collected in 19.26 Lakh transactions. Number of transactions have touched 1.25 lakh transactions per month.

Rs. 126 Cr of revenue collected in first 4 months of 2006-07 compared to Rs. 36 Cr for the same period in 2005-06.

Select private services are also being launched to make the project self sustainable. Phone bills of Connect and Spice are being collected and more similar services are under process of initiation.

Sampark Services are also being extended to Gram Sampark Programme where 17 Gram Sampark Centres are being constructed covering all the UT Villages. Jan Sampark Services from these Centres are also being provided for information and facilitation services to the citizens including registration of grievances and applications under Right to Information. 70 such Centres are being planned apart from extension of these services to 17 Gram Sampark Centres also.